Help & support
Everything you need to know about Peppy Taps — from how the system works to installation, filters, warranty and where to buy.
How Peppy Taps work and which model is right for you.
All Peppy Taps deliver filtered water at 98 °C — hot enough for tea, coffee and cooking, while staying just below true boiling point for added safety. The integrated touch-control panel on the Signature Collection lets you dial the temperature down through eight settings from 75 °C up to 98 °C, so you can get the right brew temperature for green tea, French press or full boil.
Filtered chilled water is delivered between 4 °C and 14 °C via a built-in cooling unit that sits under your sink. There's no need for a fridge or a separate water cooler — just push the chilled control on the tap.
Chilled sparkling water is available on the Signature 5 in 1 only. It's produced by injecting food-grade CO₂ into the chilled water stream from a refillable cylinder housed in the under-sink unit. CO₂ cylinders are widely available and easily swapped — no specialist install required.
The Signature Collection uses touch-control technology with an integrated digital panel — it's also the only collection that offers a 5-in-1 model with chilled sparkling water on demand.
The Flagship Collection delivers the same engineered reliability in a cleaner, lever-controlled form, designed for kitchens where the tap should disappear into the design. Both collections are available in all five finishes.
Ambient is filtered water at room temperature — straight from the mains, through the filter, no cooling. Chilled is filtered water that's also been cooled to between 4 °C and 14 °C by the under-sink unit. Some 4-in-1 models give you the choice of one or the other; the Signature 5-in-1 includes both.
The pull-out hose extends about 60 cm from the spout, making it easier to rinse vegetables, fill tall pots, and clean the sink itself. The Signature and Flagship Pull Out 4-in-1 models offer this convenience without compromising on boiling, chilled or filtered functions.
What you need to know before booking a plumber.
Yes — installation must be carried out by a licensed plumber. The under-sink unit needs to be connected to mains water, fitted with the supplied filter, and connected to a power outlet. A standard install takes 2–3 hours.
To install a Peppy Tap, the install location must have:
• A 10 amp power outlet within 1 m of the install location
• Hot and cold mains water connections within 1 m
• Adequate space under the sink for the under-bench unit (refer to your model's spec sheet for exact dimensions)
• A 35 mm tap hole in the benchtop (or one drilled by a tradesperson — note that we cannot drill into stone)
Yes, provided the existing tap hole is the standard 35 mm diameter (or has been pre-cut by your stonemason). We do not drill into stone on install day — if your stone benchtop doesn't already have a hole, you'll need to arrange this with your stonemason before our installer arrives.
No — Peppy Taps are designed for use with mains water only. Tank water sediment, mineral content and bacteria load are outside the design parameters of the filter and pump system, and installing on tank water voids your warranty. If you're on tank water and want to discuss options, please get in touch.
Keeping your water tasting great year after year.
Every 12 months for optimal water quality and flow rate. The filter removes chlorine, sediment and a wide range of common contaminants — over time these reduce flow and affect taste, so an annual swap keeps things at their best.
Replacement 2CB5-S filter cartridges are $179 and are available from any Peppy Taps retailer (Harvey Norman, Reece, Tradelink) or directly from us. View the filter cartridge.
It's a 5-minute job — no plumber required. The filter housing is accessed under the sink, the old cartridge twists out and the new one twists in. Step-by-step instructions are included with every replacement.
The 2CB5-S removes chlorine, chloramines, sediment, scale, lead, microplastics and a wide range of common impurities while preserving healthy minerals. It does not remove fluoride. If you have specific water-quality concerns — bore water, hard water, or unusual mains supply — please get in touch and we'll talk you through your options.
What's covered, for how long, and how to make a claim.
2 years for residential use and 12 months for commercial use, covering parts and labour for manufacturing defects. Full terms and exclusions are on our warranty page.
Warranty registration is free and takes 2 minutes. Register your warranty here — you'll need your proof of purchase and the serial number from your tap.
Get in touch with our customer service team — by phone on 03 9122 0716 or via the contact form. We'll walk you through the claim process and arrange parts, service or replacement as needed.
Yes — our customer service team is here to help whether your tap is in or out of warranty. We can arrange spare parts, paid service calls and ongoing support. Get in touch on 03 9122 0716.
Where to see, choose and order Peppy Taps.
Peppy Taps are stocked nationally at Harvey Norman, Reece, Tradelink and selected independent kitchen and plumbing showrooms. Use our stockist locator to find your nearest retailer.
All Peppy Taps are available in five premium finishes: Chrome, Matte Black, Gunmetal, Brushed Nickel, and Brushed Brass. The finish is consistent across the spout, base and (where applicable) the touch panel.
Pricing depends on the model and finish:
• Flagship 4-in-1 — from $2,499
• Signature 4-in-1 — from $2,999
• Flagship Pull Out 4-in-1 — from $2,999
• Signature Pull Out 4-in-1 — from $3,499
• Signature 5-in-1 (with sparkling) — from $4,999
Use our configurator to see exact pricing for your chosen model and finish.
Yes — most of our retail partners have working displays so you can taste the filtered water and see all five finishes side by side. Stock and displays vary by store, so we recommend calling ahead. Find your nearest stockist.
We're always interested in talking to new retail partners. Apply to become a retailer and we'll be in touch within 2 business days.
Our team is here to help — for product advice, installation guidance, or anything else, just get in touch.