Service request

Need help with your Peppy Tap?

Tell us about the issue and your setup. We'll triage and respond within 1 business day with next steps. If a technician visit is needed, we'll discuss timing and any cost with you before booking.

1

About you

Your contact details and the address where the tap is installed (for any follow-up delivery or plumber dispatch).

Please enter your full name.

Please enter a valid email.

Please enter a phone number we can reach you on.

Please enter the installation address.

Please enter the suburb.

Please choose a state.

Please enter a 4-digit postcode.

2

Your Peppy Tap

Which model you own and proof of purchase so we can match your warranty record.

Please select your model.

A photo of your receipt or the original order confirmation is fine.

3

Original installation

A few questions about how the tap was first installed — helps us understand whether any warranty conditions apply.

Please choose one.

Approximate is fine if you can't remember exactly.

Please enter the installation date.

Please choose one.

4

Your installation environment

Conditions around the tap — water supply, location, and any recent works that could affect it.

Please choose one.

Please choose one.

Please choose one.

5

Your filter

Filter age is one of the first things we check on filtered-water issues.

Approximate is fine if you can't remember exactly.

Please enter your last filter change date, or tick "never changed / not sure".

Proof of your most recent filter purchase or change. If you don't have the receipt, upload another photo of your setup here instead.

6

Boiler, chiller, soda set up

A few quick checks on the under-bench units. Rules out the most common environmental causes before we triage further.

Peppy Taps Leak Detector — the ¼-inch inline part fitted near the chiller or soda unit
This is our Leak Detector. If you're not sure, check the cabinet base near the chiller / soda unit for this part.

Please choose one.

Refer to the Product Spec on our website if unsure of the required clearances.

Please choose one.

Please choose one.

7

Describe the issue

Tell us what's going wrong and send photos of the setup so we can see what you're working with.

Select all that apply — more than one unit can be affected at once.

Please choose at least one.

A few sentences is plenty. Include when it started and anything that triggers it.

Please describe the issue so we can triage.

Please choose one.

Please include, at a minimum:
  • A photo of the mixer (the tap itself).
  • A full under-sink photo showing the unit(s), the filter, the leak detector (if fitted) and the saddle drain (if fitted).
  • If you have a chiller or soda unit: a close-up of both the leak detector and the saddle drain (waste-water drain connection). (refer to install manual)

Please attach at least one photo of your setup.